Managed Services

New norms, new MSP
.

Expand your IT capabilities with our real-time service desk, IT operations support, and managed security services.

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Focused Success

Delivering predictable IT outcomes around the world

Our Managed Service offerings are supported by industry-focused, subject matter experts, with diverse cultural backgrounds, ensuring an empathic service experience. Our approach to managed service delivery is to plan an IT roadmap, manage the execution of IT projects, and continuously optimize systems and services.

24/7/365 Global Support

Our dedicated team delivers world-class service around-the-clock, backed by flexible SLAs tailored to your needs.

Close Resource Gaps

With our support, customers can close resource gaps and position themselves for long-term success in an increasingly complex and competitive market.

Mitigate Risk

Our team will bring enterprise-quality processes and procedures to ensure streamlined IT operations.

OUR PROCESS
Managed Service Desk
IT Operations Support
Managed Security Services
Innovation Management

Client Support

As the digital supply chain extends to all corners of the globe, our Managed Services team can provide real-time help desk services for both your internal users or external customers.

24 / 7  L1 Helpdesk​
L2/L3 Escalation ​
1-Hour SLA
User on-boarding
User off-boarding ​
Troubleshooting​
Client asset inventory
What we oversee:
Client Laptops & Desktops
Authentication
Operating Systems
Industry Specific Software Tools
File Sharing Services
Remote Access Technology
Collaboration Software

Data Center Support

Expertise across private, public, and hybrid cloud technologies with the ability to provide IT Administration and Operations support for your evolving business needs.

System Administration
Change Management
System Deployments
Solution Design
IT Projects
System Maintenance
Cloud Administration
Professional Services​
What we oversee:
Network
Firewalls
Servers
Storage
Cloud
Virtualization
Data Protection
Disaster Recovery

Augment your Cybersecurity Program

Leverage our expertise to align the right cybersecurity architecture and managed services to meet the needs of your organization.

Gap Analysis against MPA Best Practices
Security Awareness & Training
Penetration Testing
Vulnerability Scanning
Endpoint Detection & Response (EDR)
Security Policies & Procedure Development
24 x 7 Security Monitoring and Incident Response
Professional Services​

Agile and DevOps as a Service

Enrich your IT organization with our Innovation Management experts, capable of delivering the services required today, but with a focus on continuous R&D, ensuring IT is an enabler of the next big thing.

Benefits

A partner you can count on

Global Support

Our globally-dispersed team can support your users anywhere in the world, at anytime.

Industry-specific

The Redesign on-boarding framework blends common IT best practices with your unique industry-specific requirements.

Scalable Expertise

Contracts with Redesign allow you to smart small or go all-in--whatever is best for your organization.

Flexible

While legacy MSPs are rigid, Redesign aims to break that mold and provide agile support and contracts.

Set a new standard within your organization
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Bridge over river